Credit or refund with proof of purchase. We MAY provide free return shipping or if your return is the result of our error (damaged, defective, or incorrect item, etc.).
If your return is not the result of our error, your ‘true postage fee’* will apply. Once your return has been received, a credit or refund will be issued within 10 business and an email confirmation will be sent.
* True postage fee. In many cases essentialfoodsandherbs.com will share in your postage cost therefore if you decide to return an item(s) we will charge you for the full cost of shipping.
With your return, please provide in written format, your Order or Invoice number and the reason you want to return each item (choose one of the following):
“W” – Ordered the wrong item.
“N” – Received an item that was not ordered.
“M” – defective or missing parts.
“I” – item did not arrive in time.
“O” Other (please describe).
Original Receipt
The original receipt or packing slip is required for all returns and exchanges.
Return & Exchange Period
Unopened products may be returned within 14 days of purchase with proof of purchase. Shipping fees are non-refundable (unless we make a mistake on your purchase).
Opened products may not be returned for any reason for health and safety reasons (unless the product is defective which guarantees you a cost-free reshipment of the product or an alternate product).
A 20% restocking fee is applicable to all returns. This amount will be deducted from the refund amount And Shipping Fees as well.
essentialfoodsandherbs.com reserves the right to deny any return.
Risk of Loss
All items purchased from essentialfoodsandherbs.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass directly to you upon our delivery to the carrier (U.S. Postal Service) and essentialfoodsandherbs.com is not liable for the order nor has an obligation to refund the order should the order be lost or damaged while in the possession and care of the carrier.
essentialfoodsandherbs.com may exercise discretion, as a one-time courtesy, to resend or refund (minus shipping fees) a lost or damaged order in the possession and care of the carrier and predicated upon the customer first filing a claim with the carrier and submitting proof of the filed claim to esssentialfoodsandherbs.com.
Non-Returnable Items
Some items cannot be returned, including:
Consultations
Documents
E-Books
Returns By Mail
Opened Items/products
You may also return online purchases through the mail to the address where we receive mail. To return your online purchase by mail:
Pack your return in the original shipping package, if possible.
Include the packing slip and return label, and indicate the reason for the return.
Include all original packing materials, manuals and accessories.
Send your returned order to the following address:
Green Urban Microfarm, LLC.
8405 Marygrove Drive STE 1
Detroit, MI 48221
